Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing times may increase during sales, holidays, or high-volume periods.

A shipping confirmation with tracking will be sent once your order has shipped.

Carriers & Shipping Methods

We ship using USPS, UPS, and FedEx, selecting the carrier and service level best suited for your order. Shipping costs are calculated at checkout and are non-refundable.

Carrier delivery estimates are not guaranteed and may be affected by weather, volume, or other factors beyond our control.

Live Plant Shipping

  • Live plants ship on select weekdays only to reduce transit time

  • We reserve the right to delay or hold shipments due to extreme temperatures or unsafe weather conditions

  • By placing an order containing live plants, you acknowledge and accept the risks associated with shipping live plants

Once plants are shipped, we are not responsible for carrier delays or transit-related stress.

Address Accuracy & Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for:

  • Delays or losses caused by incorrect or incomplete addresses

  • Packages returned to the sender due to address errors

  • Additional shipping costs required to reship returned packages

Orders marked as “Delivered” by USPS, UPS, or FedEx are considered successfully delivered.

Lost, Stolen, or Delayed Packages

  • We are not responsible for packages lost, stolen, or delayed by the carrier after shipment

  • Carrier claims may be filed at our discretion

  • Refunds or replacements for carrier-related issues are not guaranteed

We strongly recommend shipping to a secure location.

Damaged Shipments

If an order arrives damaged:

  • You must contact us within 48 hours of delivery

  • Clear photos of the item(s), packaging, and shipping label are required

Failure to provide documentation within this timeframe may void eligibility for a claim.

Combined Shipments

Orders containing both supplies and live plants may ship in multiple packages at no additional shipping cost when possible.

Chargebacks & Disputes

By placing an order, you agree to our shipping and return policies. Carrier delays, weather conditions, and confirmed delivery status do not constitute grounds for chargebacks or payment disputes.

Policy Acceptance

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.