Refund policy

Return Policy

We want you to be happy with your purchase and will work with you to resolve any issues. Please review our return policy carefully before placing your order.

Eligible Items

This return policy applies only to dry goods, supplies, and live plants. We do not accept returns or issue guarantees on live animals.

Supplies & Dry Goods

Returns Accepted Within 30 Days

  • Unused, unopened supplies may be returned within 30 days of delivery

  • Items must be in original condition and packaging

  • Original shipping costs are non-refundable

  • Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect

Non-Returnable Supplies

  • Clearance or discounted items

  • Opened or used products

  • Custom or special-order items

Refunds will be issued to the original payment method once the return is received and inspected.

Live Plant Guarantee

We guarantee that live plants will arrive alive and in good condition.

Reporting Issues

If your plant arrives damaged, unhealthy, or dead:

  • You must contact us within 48 hours of delivery

  • Clear photos of the plant and packaging are required

  • Photos must show the entire plant and shipping box

Resolution Options

Once verified, we may offer:

  • A replacement plant (when available), or

  • Store credit, or

  • A refund for the plant cost (shipping not included)

Live Plant Limitations

The live plant guarantee does not cover:

  • Damage caused by extreme temperatures, carrier delays, or incorrect shipping addresses

  • Improper care after delivery (overwatering, underwatering, lighting issues, etc.)

  • Normal shipping stress (minor leaf damage, wilting, or cosmetic imperfections)

We strongly recommend researching proper plant care prior to ordering.

Weather & Shipping Holds

Customers are responsible for monitoring weather conditions at their delivery location. We reserve the right to delay or hold plant shipments to protect plant health during extreme temperatures.

How to Start a Return or Claim

Please contact us with:

  • Your order number

  • A description of the issue

  • Clear photos (for plant claims or damaged items)

We’ll respond as quickly as possible to help resolve the situation.